This research investigated public sector websites in Norway by focusing on municipalities. Norway consists of 422 municipalities each of which has its own website. As investments in eGovernment continue to grow, this study highlights young people’s perceptions of these municipality websites. Young adults are a key user group for future digital services, and an online survey with Norwegian undergraduate students reveals important insights. Findings show that young adults rarely use municipality websites, mainly visiting them to find specific information or access digital services. They prefer digital communication methods, especially email and chat, over face-to-face or paper-based interactions. Participants rated the quality of municipality websites as moderate to good, though not exceptionally high. This study is published at International Conference on Electronic Government and the Information Systems Perspective.
Demonstrating differences
